How to deposit

Generally, if you fill in the correct remittance information and transfer the correct amount when making a deposit, the funds will automatically arrive in your account within 25 seconds after we receive the payment.
Deposits where the remittance information is not filled in or the amount is incorrect not only have no handling fees, but the deposit arrival time will also take at least 3-5 hours.
If you experience a deposit that doesn't arrive automatically, please follow the steps below and wait for it to arrive. There is no need to contact customer service to avoid wasting your valuable time.

【Amount Mismatch】
Please go to the top-up page and fill out another order with the same amount as your actual remittance, and refresh your central wallet within 3-5 hours.
【Wrong Reference】
If you forgot to fill in the remittance information or filled it in incorrectly, please refresh your central wallet within 3-5 hours to check if the funds have arrived.
【Deposited using someone else's card】
Please contact us via online customer service with your specific deposit name, deposit amount, deposit time, and deposit bank, and refresh your central wallet within 3-5 hours.

☆ Note:
Remittance information refers to filling in six Arabic numerals (excluding Chinese characters) in the remarks/memo field when making a bank transfer
will not be held responsible for deposit failures or slow arrival times caused by operational errors due to the aforementioned personal reasons.

Below are the detailed steps for making a deposit.

1. Go to the top-up page in fund management and select bank card top-up.

2. Submit deposit details.

3. The displayed bank transfer account number, name, and remittance information.
Note: Please pay as soon as possible so that your order can be processed promptly! Also, please fill in the remittance information and amount accurately for quick verification.

Remittance information may appear as "Remarks" or similar terms on some websites. Please be sure to fill in this information correctly; incorrect or missing information will affect the crediting of your top-up.

4. After completing the bank transfer, please contact customer service for verification and completion of the top-up.

Note: When making the transfer, be sure to fill in the correct remittance information. If filled in correctly, your funds will arrive within 1 minute; otherwise, the funds will not be credited.

Deposit FAQs

1. How can I top up if I don't have online banking?
   Select the ATM deposit option on the top-up page, make a deposit at the counter or ATM according to the card number information provided on the page, and after the deposit, you can process it via internal message or online customer service.

2. What is the daily deposit limit?
   Third-party online payment: The minimum single deposit is 100 yuan, and the maximum varies depending on each third-party's standards, ranging from 100,000 to 1,000,000 yuan, with multiple deposits allowed.
   ATM/Counter deposit: The minimum single deposit is 100 yuan, and the maximum is 200,000 yuan, with multiple deposits allowed.
   （The returned handling fee is subject to the actual deduction by the local bank.）

3. What is the remittance information? Why is it essential to fill it in?
   When you fill in the top-up amount and obtain the deposit card number, we will provide you with a six-digit number. When you make a transfer via online banking, in addition to the exact amount and transfer account, please be sure to fill in these six digits in the "Remarks," "Remittance Information," "Add a Note," or similar fields; otherwise, the funds cannot be automatically credited.

4. What if my deposit hasn't been credited?
   【Incorrect Amount】If the amount entered when filling out the form does not match the actual deposit amount, please go to the top-up page and re-enter an order with the same amount as your actual remittance;【Incorrect Remittance Information】If you forgot to fill in the remittance information or filled it in incorrectly, please refresh your central wallet within 3 to 5 hours to see if the funds have arrived. Please ensure you transfer the correct amount and fill in the correct remittance information for your next deposit; otherwise, not only will there be no handling fees, but the deposit will also fail to arrive.

5. What should I do if I deposited to an old bank card account?
   Please obtain the latest bank card account information before each deposit; we will not be responsible for deposits made to old bank card accounts.

6. How long does it generally take for a deposit to be reflected in my account?
   As long as you fill in the correct remittance information when making the transfer, the funds will arrive within 1 minute. For users making cross-bank transfers, please use the express cross-bank transfer service for the fastest arrival.